Accessibility

Please contact us via our contact us page to get in touch to discuss any accessibility requirements that you may have in advance of making a booking. We are able to make reasonable adjustments to our sessions to accommodate customers with disabilities with notice. Reasonable adjustments for the session may include providing a carer place for the disabled person. If a carer place is allocated as part of the reasonable adjustments for the session proof of disability will be required.

Please note that for health and safety reasons there are Entry Requirements for our activities that will still apply for disabled persons including being able to swim a minimum of 25 metres to take part in the session. For more information on the entry requirements for each activity please see the Aqua Park and Cable Wake Park pages.

Proof of Disability

Proof of disability includes:

Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
Attendance Allowance or Carer’s Allowance letter of award.

Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment Support Allowance (ESA). Disability Student’s Allowance (DSA) or DID card (UK Disabled ID Card)
A valid Blue Badge.
In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
Credibility’s Access Card with the Essential Companion/companion symbol.